Frequently asked questions

1. What is Sweden Florist online?

It sands for Local Florist in Stockholm and is working with member of Flowers-link.

2. Can I request the items, which are not listed in the web store?

Yes, you may email the requirement to Sweden Florist Online and we will reply you asap

3. How can I make the payment?

You can make the payment by Credit Card / Pay Pal

4. Which credit cards does Sweden Florist Online accept?

You can make the payment by Credit Card all Visa, Master, Diners, Discover, Amex, JCB and Pay Pal.

5. Is my credit card number is secured?

All transactions are secured, powered by Pay Pal, Which transacts all transactions on ultra high Secure Socket Layer (SSL). The credit card information never comes to us. We just get the payment receipt information. CGI script capable of processing Credit Card transactions insuring that the information is encrypted before it is transmitted.

6. How do I feel sure that you have correctly registered the order placed?

Shortly after you have successfully transmitted your order, you will receive an email acknowledgement from Pay pal/us, assuring you that your order is being processed to be delivered as requested.

7. Are the items delivered as per the display on WebPages?

There may be some variation in the gifts flowers. Generally the gifts will be similar to the pictures on the web. They will definitely match or exceed all the specifications in terms of weight, size, count and functionality. Flowers specified in the arrangements shown may differ as per seasonal availability. If the flowers specified in the arrangements are not available, suitable alternatives will be used.

Where we deliver:

Our courteous and efficient driving team are able to deliver throughout Sweden. For those outside of Stockholm, we offer next day. Orders must be received by 9.0 am the day before the desired delivery date.

When we deliver:

Although we cannot guarantee exact times for delivery we aim to deliver between 9am and 5pm. We can, however, specify morning or afternoon deliveries.

Same day Delivery:

We do our best to deliver on same day, but not guarantee, The next day delivery is recommended. All orders will send for deliveries after the payment made successful.

Request of flowers:

You can always request for the type and color of the flowers, however, due to various seasonal and regional conditions, availability of some flowers may be limited in certain areas. In this situation, we will deliver a choice of similar of equal or or greater value and beauty.

Guarantee:

All confirmed orders are guaranteed for delivery with a minimum 24 hours notice, excluding Saturdays, Sundays and legal holidays.

Refund or Replacement:

Unable to locate the recipient's "correct" address.
The delivered flowers quality is poor.
The order has not been delivered due to our fault.
Guarantee will not apply (FULL charges will be applied) if:
Given Insufficient or Wrong information e.g recipient telephone number, name or address etc by You
Recipient cannot be reached when delivering to places like Hospitals, Hotels, Arriving/Departing ships or plane etc.